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Coordinator, Customer Service

Coordinator, Customer Service

Job ID 
2017-1195
# of Openings 
1
Job Locations 
US-NJ-Edison
Category 
Customer Service/Support

More information about this job

Overview

MAKE UP FOR EVER is looking for a Coordinator, Customer Service. Based in the Edison, New Jersey Office and reporting to the Director, E-Commerce, this person will serve as the point of contact for e-commerce customers while ensuring orders are processed properly with the distribution center in Cranbury, NJ.

Responsibilities

  • Responds phone calls/emails from customers
  • Reviews orders for fraud and/or gray market activity
  • Process order download to ERP system/DC
  • Process Order Returns
  • Report monthly CS KPI’s
  • Assist in the resolution of customer complaints
  • Assist in website maintenance
  • Test Website updates

Qualifications

  • Ability to work in a fast-paced and collaborative environment
  • Ability to communicate effectively over the phone