Coordinator, Pro Customer Service / Resident Make Up Artist

US-NY-New York
Job ID
2017-1219
# of Openings
1
Category
Customer Service/Support

Overview

MAKE UP FOR EVER is looking for a Coordinator, Pro Customer Service / Resident Make Up Artist based in New York. This person will serve as the point of contact for Pro customers while ensuring orders are processed properly with the distribution center.

Responsibilities

Coordinator, Pro Customer Service, Part-Time (20 Hours/Week)

  • Process Backstage Program applications
  • Credential check for eligibility (as outlined by PRO team)
  • Answer questions regarding Backstage application status
  • Product inquiries
  • PRO discount inquiries/ functionality on the site
  • Events & Education events

Resident Make Up Artist, Part-Time (20 Hours/Week)

  • Meet and exceed all Sales and KPI goals.
  • Greet all customers with enthusiasm, determine customers’ needs, provide courteous & knowledgeable service to customers, and suggest products by following the MAKE UP FOR EVER service and selling strategies.
  • Responsible for maintaining the MAKE UP FOR EVER merchandising concepts at all times. This includes: maintaining standards of cleanliness and organization in the store, including gondolas, visual displays, product assortment, and drawers
  • Participate in replenishment and inventory control
  • Assist in the maintenance of MAKE UP FOR EVER’s day-to-day business, animation and in-store events.
  • Coordinate with Head Make Up Artist to ensure all necessary product knowledge training is successfully completed.
  • Actively pursues additional product knowledge and artistry techniques as needed.  
  • Observe and report client response towards product items to boutique management
  • Participate in store meetings and training seminars as necessary
  • Coordinate with the Boutique leadership on customer service issues.
  • Any other tasks as assigned from time to time by Boutique Manager

Qualifications

  • Ability to work in a fast-paced and collaborative environment
  • Ability to communicate effectively over the phone

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